lotm Privacy Policy

This page describes what we collect when you use lotm and how we keep that data protected. We at lotm collect personal information to verify your identity, process your deposits and withdrawals, settle your markets, and provide customer support. Our commitment is to handle your data transparently and securely.

We operate our platform in supported jurisdictions only. Our servers may sit outside your jurisdiction, but we comply with data-protection principles regardless of location. We do not sell your personal information to third parties. We share data only with payment processors, compliance partners, and support vendors who help us operate lotm.

If you have questions about how we handle your data, our support team is available through live chat, email, and in-app help.

What Data We Collect on lotm

We collect your email address, phone number, full name, date of birth, and residential address when you register with lotm. We also collect identity documents (passport, national ID, or driver's license) and address proof (utility bill or bank statement) during account verification. This information is required to comply with anti-money-laundering regulations and to prevent fraud.

We collect transaction data — deposit amounts, payment methods, withdrawal requests, and settlement records — for all your activity on lotm. We log your IP address, device type, and browser information when you access our platform. We track your gameplay history, market placements, and account balance changes.

We collect cookies and similar tracking technologies to remember your login preferences and to analyse how you use lotm. Our analytics partners help us understand user behaviour and improve our platform performance.

Identity Data

Name, date of birth, address, identity documents — collected during KYC verification.

Contact Data

Email, phone number — used for account recovery, support, and notifications.

Transaction Data

Deposits, withdrawals, market placements, settlement records — retained for compliance and dispute resolution.

Technical Data

IP address, device type, browser, cookies — used to secure your account and improve platform performance.

How We Use Your Data on lotm

We use your identity data to verify your account and comply with financial regulations. We use your contact information to send account notifications, support responses, and withdrawal confirmations. We use your transaction data to settle your markets, process your deposits and withdrawals, and detect fraud.

We use technical data to secure your account, prevent unauthorised access, and improve our platform. We analyse your gameplay patterns to identify technical issues and to personalise your experience on lotm. We do not use your data to profile you for marketing purposes or to sell to third parties.

We retain your data for as long as your account is active, plus a retention period required by law. After account closure, we keep transaction records for compliance purposes but delete personal information within our standard window.

Third-Party Data Processors and Partners

We share your data with payment processors who handle QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). These processors receive only the information necessary to complete your transaction. We do not control their data practices, but we require them to maintain confidentiality.

We share your data with compliance and anti-money-laundering partners who help us verify your identity and detect fraud. We share transaction data with our support team to resolve disputes and answer your questions. We may share anonymised data with analytics partners to improve our platform, but this data cannot identify you.

We do not share your data with marketing partners, advertisers, or data brokers. We do not sell your personal information. If we are required by law to disclose your data to government authorities, we will notify you unless legally prohibited from doing so.

Your Rights Regarding Your Data on lotm

You have the right to access your personal data held by lotm. You can request a copy of your data by contacting our support team. You have the right to correct inaccurate information — you can update your profile details directly from your account settings or request our help.

You have the right to request deletion of your data, subject to legal retention requirements. If you close your account, we delete personal information within our standard window but retain transaction records for compliance. You have the right to object to certain uses of your data, such as analytics tracking.

To exercise these rights, contact our support team through live chat, email, or in-app help. We respond to data-access requests within our standard window. We may ask you to verify your identity before providing sensitive information.

Cookies and Tracking on lotm

We use cookies to remember your login preferences, language settings, and account information. These cookies help us provide a seamless experience when you return to lotm. We use session cookies that expire when you close your browser, and persistent cookies that remain on your device.

We use analytics cookies to track how you navigate our platform, which games you play, and which markets you view. This helps us understand user behaviour and improve our platform. You can disable cookies in your browser settings, but this may affect your experience on lotm.

We do not use cookies to track you across other websites. Our cookies are used only on lotm.net and do not follow you to external sites.

Data Protection and Security on lotm

We protect your data using encryption, firewalls, and access controls. Our servers are hosted in secure data centres with physical security measures. We limit access to your data to employees and contractors who need it to operate lotm. We conduct regular security audits and penetration testing to identify vulnerabilities.

We require all staff to sign confidentiality agreements. We do not store passwords in plain text; we use cryptographic hashing. We support two-factor authentication (2FA) to protect your account from unauthorised access.

Despite our security measures, no system is completely secure. We cannot guarantee that your data will never be compromised. If we discover a data breach, we will notify affected users and relevant authorities as required by law.

International Data Transfers

Our servers may be located outside your jurisdiction. When you use lotm, your data may be transferred to and stored in countries with different data-protection laws. By using our platform, you consent to these transfers. We apply the same data-protection principles regardless of where your data is stored.

We comply with applicable data-protection regulations in the jurisdictions where we operate. If you are in a jurisdiction with specific data-protection requirements, we follow those requirements.

Contact Us About Your Data

If you have questions about our privacy practices or want to exercise your data rights, contact our support team. We respond to privacy inquiries through live chat, email, and in-app help. Our team can help you access your data, correct information, request deletion, or file a complaint.

We take data-protection concerns seriously and respond to all inquiries within our standard window. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority.