lotm Casino & Sportsbook Terms

These terms set out the conditions under which we offer our platform to users in supported jurisdictions. We at lotm provide services subject to the legal framework of each user's location. By registering with lotm, you agree to these terms and our supporting policies covering data protection, responsible conduct, and dispute resolution.

Our terms cover account registration, deposits and withdrawals, market settlement rules, bonus conditions, and the procedures we follow when disputes arise. We also specify the jurisdictions where our services operate and how users can contact our support team if questions emerge.

This page outlines the key provisions users should understand before opening an account with lotm.

Account Registration and Eligibility on lotm

We require all users to register an account with accurate personal information before accessing our platform. During registration, you provide your name, date of birth, email, phone number, and residential address. We use this information to verify your identity and comply with financial regulations.

By registering with lotm, you confirm that you are of legal age in your jurisdiction and that your access and use of our platform comply with local law. Our services are available only where applicable law permits. You are responsible for verifying that online gaming and sportsbook access is lawful in your location.

We reserve the right to refuse registration or close accounts if we have reason to believe a user does not meet our eligibility criteria or has provided false information.

Know-Your-Customer (KYC) Verification on lotm

Before withdrawing funds, all users must complete identity verification. We require a government-issued ID and proof of address. Our compliance team reviews submissions and notifies users of approval or any requested corrections within our standard review window.

We keep your verification documents securely encrypted and use them only for compliance purposes. We do not share your data with third parties except as required by law. Once verified, your account remains active until you close it or we identify a violation of our terms.

Verification Documents

Government ID and proof of residence (utility bill or bank statement) typically required for all withdrawals.

Storage and Security

We encrypt documents and store them in secure facilities. We do not sell or share your data.

Review Timeline

Our team reviews submissions within our standard window; exact timing varies by document completeness and volume.

Resubmission

If documents are unclear or incomplete, we request resubmission. Users can update documents through their account.

Deposits and Payment Methods on lotm

We accept deposits via nine payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. Users select their method, enter an amount, and confirm. Our system generates a unique transaction reference.

Once your payment completes on the payment provider's side, our platform credits your account. E-wallet methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically settle instantly. Bank transfers settle within our standard window, typically hours. We do not refund deposits once confirmed by our system.

Deposits are non-refundable. If a deposit fails to credit, contact our support team with your transaction reference, and we investigate with the payment provider.

Withdrawals and Settlement on lotm

Users withdraw by navigating to the Withdrawal section, selecting their preferred method, entering an amount, and confirming. Our compliance team reviews each withdrawal to ensure it complies with anti-money-laundering standards. Once cleared, we initiate the transfer to your bank or e-wallet.

Withdrawals require account verification (KYC). Users must verify before their first withdrawal. Once verified, subsequent withdrawals do not require re-verification unless we identify unusual activity.

Processing times vary by payment method and banking availability. We process all approved withdrawals within our standard window. You can check your withdrawal status from your account dashboard. We email confirmation once funds reach your account.

Market Settlement and Game Outcomes on lotm

We settle football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, and other leagues) based on official match data from recognised sports authorities. Our sportsbook displays the settlement rules for each market before you place it. If a market is voided, cancelled, or postponed, we return your stake to your account.

For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), outcomes are determined by the dealer's actions and fall of cards or spins. We use multi-camera setups to ensure transparency. Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random-number generation.

If you believe a market was settled incorrectly, contact our support team with your market ID and details. We review the official result and our settlement record. If we identify an error, we correct it and adjust your account accordingly.

Bonus Terms and Conditions on lotm

We may offer promotions or bonus credits to new or existing users. Bonus terms are specified in each promotion's description. Bonuses typically require playthrough conditions — you must place qualifying markets or spins before withdrawing bonus funds. We track playthrough progress in your account.

Bonuses are non-transferable and expire if not used within the stated timeframe. If you close your account, any unused bonus is forfeited. We reserve the right to modify, suspend, or cancel promotions at any time.

Dispute Resolution and Complaints on lotm

If a dispute arises regarding a market settlement, deposit, withdrawal, or account issue, contact our support team via live chat, email, or in-app help. We investigate and respond within our standard window. If you are not satisfied with our response, you may escalate your complaint.

We maintain detailed records of all transactions and settlements. Our team can review your account history and provide transparency about any decision we make. If we find an error in our favour, we correct it and adjust your account.

Jurisdiction and Service Availability on lotm

Our services are available only where local law permits. Users are responsible for verifying that access and use of lotm comply with their own jurisdiction's regulations. We do not offer services in jurisdictions where online gaming or sportsbook wagering is prohibited by law.

If we become aware that a user is accessing our platform from a restricted jurisdiction, we may close their account and return any balance to the registered payment method.

Account Closure and Termination on lotm

Users can request account closure through their account settings or by contacting support. We close your account and return any balance to your registered payment method within our standard window. Once closed, the account cannot be reopened; you must register a new account if you wish to use lotm again.

We may close accounts if we detect violations of our terms, including fraud, collusion, abuse of promotions, or access from restricted jurisdictions. If we close your account, we provide notice and information about any refund owed to you.

• Your responsibility to verify jurisdiction compliance before accessing lotm.
• Our right to investigate and close accounts for violations of these terms.
• Our commitment to secure data handling and transparent settlement practices.
• Our standard support channels (live chat, email, in-app help) for dispute resolution.